Ice Silk UV Protection Face Mask

At Monjira, we’re committed to delivering your orders safely and on time—wherever you are in the world.

1. Order Processing

• Orders are usually processed within 1–4 business days after payment confirmation.
• We’ll notify you by email or SMS if there’s any delay or issue with your order.

2. Shipping & Delivery Time

• We offer worldwide shipping.

• Average delivery time: 5–8 business days after dispatch (may vary based on your location and customs procedures).

• Please note that delivery timelines may be affected by unforeseen delays such as weather, customs checks, or courier disruptions.

3. Tracking Your Order

• Once your order ships, you’ll receive a tracking number so you can follow its journey.
• Tracking details are sent via email or can be requested through our Contact Us page.

4. Shipping Costs

1. Shipping charges are calculated at checkout based on your delivery location and order weight/size.
2. We currently do not offer free shipping.

5. International Shipping

• International customers are responsible for any customs duties, taxes, or import fees charged by their country.
• Monjira is not liable for delays due to customs processes.

6. Incorrect or Incomplete Addresses

• Please ensure your delivery address is correct at checkout.
• We cannot be held responsible for orders delayed or lost due to incomplete or incorrect addresses provided by the customer.

7. Damaged or Lost Packages

• If your package arrives damaged or is lost in transit, please reach out to us through our Contact Us page within 24 hours of delivery (an unboxing video is required for damaged packages).
• We will work with our courier partners to resolve the issue promptly.

8. Contact Us

• For any shipping-related questions or assistance, please visit our Contact Us page. We’re available 24/7 to help you.

At Monjira, your satisfaction is our priority. If something isn’t right with your order, we’re here to help.

1. Eligibility for Returns & Exchanges

• You may request a return or exchange within 24 hours of delivery.
• Items must be unused, unworn, and in their original packaging.
• An unboxing video is required as proof of the product’s condition at the time of delivery.
• We currently do not offer refunds for change of mind; only exchanges are provided if the item meets our return conditions.

2. Non-Returnable Items

• Products that show signs of use, damage caused after delivery, or missing original tags/packaging are not eligible for return or exchange.

3. Exchange Process

• Go to our Contact Us page and share your order number, reason for exchange, and unboxing video within 24 hours of delivery.
• Once approved, you can ship the item back to us.
• Return shipping costs are paid by the customer.
• We will process your exchange after we inspect and approve the returned item.

4. Refunds

• We currently offer refunds only for incorrect, defective, or damaged items that cannot be replaced.
• Approved refunds will be issued to the original payment method.
• Please allow 5–7 business days after we confirm the return for the refund to reflect in your account.

5. Order Cancellations

1. Orders may be canceled within 24 hours of placing the order.
2. To cancel, please reach out through our Contact Us page as soon as possible.

Need Help?
For any questions or to request a return, please visit our Contact Us page. We’re available 24/7 to assist you.